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Our Priority.
Every Step Of

The Way.

Explore The Honest Contractor Way.
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Thorough Onboarding And Continuous Support.

Every one of our contractors is walked through our onboarding process step by step, whether in person or over the phone, to suit each individual’s needs. Our aim is to ensure that each contractor enters every contract with absolute clarity.

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Here’s What You Can Expect:

Dedicated UK based customer support team available 24/7 on +44 1524 231199 & WhatsApp.

Face to face discovery introduction sessions for every contractor and agency partner ensuring the right support tailored from day one.

We act as true consultants. With extensive experience in your industry we provide tailored advice from a position of first hand knowledge.

Dedicated account team to support with both sector and functional knowledge (HR / Payroll / Tax and Accountancy).

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A Seamless Service For Complete Peace Of Mind.

Partnering with Honest Payroll should be straightforward. That’s why we created the Honest Journey. Our seamless process integrates perfectly with each agency partner’s service, ensuring exceptional delivery for every contractor. With our extensive experience in recruitment, payroll, accountancy, and legal provision, we prioritise the needs of both parties, always.

The Honest Journey For Contractors:

1

Discover

The start of the Honest journey. This is where we make contact (in the most effortless way) to collate your details and complete the onboarding process with you (the contractor).

2

Identify

Once your needs have been clarified and Payroll service agreed we will send you the registration pack.

3

Agree

On completion of your registration we will enter all your information onto the Honest Payroll system ready for your first payment.

4

Engage

Your agency will then be informed that registration is complete and you are ready to start the contract and most importantly get paid.

5

Review

To ensure we maintain (and we hope exceed) your expectations, we keep in close contact with you. We will call after your first payment, and then agree regular check ins to give you confidence in the service you are receiving from us. Rest assured, we are always on hand 24/7 should you have any questions.

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Journey Today

Whether you’re looking for local compliance or managing international payroll challenges, Honest Payroll delivers reliable, expert solutions tailored to your specific needs.

Partner with us for a streamlined payroll experience that prioritises transparency, efficiency, and compliance regulations.

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Honest Advice

Contracting Abroad? Here’s How to Stay Sane, Safe, and Paid.

Being a contractor away from home comes with its challenges. Long hours, unfamiliar places, and time away from family and friends. Add the stress of chasing payments, tax worries, and admin headaches, and it can take a real toll on your mental well-being. Here we explore some of the key challenges and offer up some ways to help minimise […]

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Expert Payroll Support in Norway’s Energy Sector

12 November 2025

Navigating Payroll in the Complex Norwegian Market   Operating in Norway’s energy sector presents a unique set of payroll challenges. From navigating evolving tax regulations to managing workforce compliance across oil, gas, and renewables – precision is key. At Honest Payroll, we bring over 20 years of industry expertise to help contractors, agencies, and project managers succeed in […]

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Payroll You Can Trust in Healthcare

12 November 2025

Supporting healthcare contractors and agencies with absolute compliance, transparency, and professionalism. We Understand Healthcare In the healthcare sector, there’s no room for error. Whether you’re an independent healthcare contractor or an agency placing staff in vital roles, you’re working under tight regulations, high expectations, and often under extreme pressure. The last thing you need to worry about? Payroll. […]

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Frequently Asked Questions

Have any questions? Below are our most frequently asked questions.
If you are still looking for details, please reach out to us on Whatsapp!

What is an Umbrella Company and how does it work?

An umbrella company like Honest Payroll employs contractors on temporary assignments, processing payroll through PAYE and ensuring all tax and National Insurance contributions are correctly handled. It simplifies contractor payments, ensures compliance, and provides employee benefits such as holiday pay and pension.

How does umbrella payroll work for contractors?

We process your pay directly from your recruitment agency. Once we receive your approved timesheet, we calculate deductions including tax, NI, and pension, and transfer your net pay directly to your bank account — typically the same day funds are received from your agency.

When will I receive my payslip?

When we run a payroll, your payslip is generated by our accounting system and an email is sent out automatically to the email address you have provided upon registration. Your payslip will be password protected and this password will be your date of birth, in DDMMYYYY format. We also have a Portal that you can access historic payslips, P45s and P60s on. You will be sent an email with a portal link when registered.

When and how will I be paid?

Depending on your agency, you can be paid weekly, fortnightly, or monthly. Payments are processed the same day funds are received — ensuring no delays.

Do you provide a workplace pension?

After 12 weeks of continuous employment, we are legally obliged to auto enrol you into a workplace pension. This pension is held with our pension provider Penfold. Penfold will email you when you are first enrolled and this email is confirmation of the enrolment, with a link to Opt-Out if you choose to. Penfold have a Pension Hunter system, where they will take on any previous pensions you have paid into.

Why am I paying employers national insurance?

The agreed assignment rate is different to your gross pay rate when working with PAYE deductions. The assignment rate includes your gross pay rate and the statutory Employment costs. The assignment rate is charged to the end client for the work you have carried out. We then make sure that all the statutory employment costs are deducted. If you would like a breakdown of your take home pay, please let us know and we can provide you with an illustration.

What bank account should I use?

We can pay into any bank account that you wish, however, with international payments, please take into account that it can take up to three working days for payments to reach you, so we do recommend a UK based account, if you have one. A UK bank account would also not incur any bank charges.

Can Honest Payroll integrate with our existing systems?

Yes, we work with major systems such as MyDigital Accounts, RSM InTime, and others, ensuring smooth data transfer and minimal admin.

Can I claim business expenses through Honest Payroll?

Current HMRC regulations limit expense claims, but if your role meets certain criteria (e.g., multiple temporary assignments), we can guide you through allowable expenses.

Do I receive holiday pay, sick pay and other statutory benefits?

Yes — as your employer, Honest Payroll provides statutory benefits including holiday pay, sick pay, maternity/paternity pay, and auto-enrolment pension contributions.

How do I access my payslips and P60s?

You’ll receive password-protected payslips via email and can access all historic payslips, P45s, and P60s through our secure online portal.

How do you ensure payroll compliance and transparency?

We operate fully in line with HMRC legislation, GDPR, and employment law. We’re transparent about all deductions and provide full audit trails for every payment.

How much will I take home through Honest Payroll?

Your take-home pay depends on your assignment rate, tax code, and statutory deductions. We can provide a free take-home pay illustration to show exactly what you’ll earn after deductions.

How quickly do you process contractor payments?

We operate same-day or next-day payroll runs depending on receipt of agency funds — ensuring contractors are paid on time, every time.

What is included in my umbrella company deductions?

Deductions include income tax, employee and employer National Insurance, and pension (if applicable). We ensure total transparency — your payslip clearly shows all calculations.

What support do you offer agencies?

Each partner agency is assigned a dedicated account manager for daily support, issue resolution, and contractor onboarding.

Why should our agency partner with Honest Payroll?

We provide compliant, reliable payroll processing for your contractors. Our systems integrate seamlessly with your timesheet and invoicing platforms to ensure accuracy and efficiency.